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Is Your Small Business Ready for a Bad Technology Day?

Every business has a bad technology day eventually. The internet drops, a computer won’t start, a file disappears. What separates a bad hour from a lost week is usually a few decisions made ahead of time. As Vice President of Operations at DirecTech Connect, I oversee managed IT for small and medium-sized businesses. These are the three areas I’d look at first, each with a full article if you want the details. Your backups Know what gets backed up, where the copy lives, how you’d find out if it stopped, and whether anyone has ever restored a file from it. The four questions are in Backups: Four Questions Every Small Business Owner Should Be Able to Answer . Your internet connection Decide now where your calls go, how you take payments and who tells customers when the connection is down. I walk through it in Five Questions to Answer Before Your Business Internet Goes Down . Who is watching Managed IT means someone is responsible for keeping your systems healthy before they fail, not jus...
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Your Business Phones: What to Check Before, During and After a Switch

Most small business owners only think about their phone system twice: when they sign up, and when something goes wrong. The time in between is when a little attention saves the most money. In my work overseeing managed VoIP and telecommunications services at DirecTech Connect, the same few questions come up again and again. Here is the short version, with links to the full articles. Before you sign anything Price per line is the easiest number to compare and the least useful. Ask who answers when something breaks, what happens to your calls during an outage, and what it costs to leave. I go through all six questions in Before You Switch Business Phone Systems, Ask These Six Questions . When you move providers Your number can come with you. The biggest mistake is canceling the old service before the new provider confirms the move. The step-by-step order is in Switching Phone Providers Without Losing Your Business Number . Every day after that A missed call rarely shows up as an error me...
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About Danielle Lemons, Vice President of Operations at DirecTech Connect

I’m Danielle Lemons, Vice President of Operations at DirecTech Connect , a Nashville company that provides business phone systems, managed IT services, websites and digital marketing. I joined DirecTech Connect in November 2024. Day to day, I oversee our managed VoIP and telecommunications services, managed IT for small and medium-sized businesses, and the delivery of client projects. My career started in the Army National Guard, where I served as an explosive ordnance disposal (EOD) specialist. I went on to spend nine years at Avnet Technology Solutions, rising to Customer Operations Manager, where I was responsible for forecasting $1 billion in annual revenue. Later I led technical project delivery at Tragic Media in San Diego, then served as Project Management Operations Director and Senior Manager of Small and Medium Business Services at Blattner Tech Digital Agency in Nashville. I live in White House, Tennessee, and I write practical articles for small business owners about phones...
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